Refund Policy
Our commitment to your satisfaction
Last Updated: November 29, 2025
Our Refund Philosophy
At KhataGO, we want you to be completely satisfied with our service. If you're not happy for any reason, we offer a straightforward refund process.
Refund Eligibility
Eligible for Refund
- ✓Request within 7 days of purchase
- ✓Technical issues we couldn't resolve
- ✓Service not delivered as described
Not Eligible for Refund
- ✗After 7 days from purchase date
- ✗Significant usage of the service
- ✗Violation of terms of service
How to Request a Refund
Step 1: Contact Support
Email us at support@khatago.in with your account details and reason for the refund request.
Step 2: Review Process
Our team will review your request within 2-3 business days and may reach out for additional information.
Step 3: Refund Processing
Once approved, refunds are processed to your original payment method within 5-7 business days.
Refund Timeline
5-7 Business Days
After approval, refunds typically appear in your account within 5-7 business days, depending on your bank or payment provider.
Need to Request a Refund?
Email us with your account details and reason for refund
contact@exaveltech.comPlease include your registered phone number and transaction ID